Adroit Insights

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18 March 2025

Opsgenie End Of Life: Timeline & Migration Options

Atlassian has officially announced the end-of-life (EOL) timeline for Opsgenie, its popular incident alerting and on-call management tool. This news means current Opsgenie users need to start planning their migration to an alternative solution now. In this post, we’ll break down the EOL timeline, explain why Jira Service Management (JSM) – along with Atlassian’s new Compass tool – is the recommended path forward, and show how Adroit ESM Solutions can ensure a smooth transition for your team.

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Kevin Patterson

Founder | Principal Consultant
Opsgenie
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18 February, 2025

Alternative Servicenow / Atlassian ESM Co-Exist Strategy...JSM not required

In today’s fast paced enterprise environments, businesses often grapple with managing service requests across multiple platforms. Adroit ESM Solutions has developed a co-existence strategy that leverages the strengths of both ServiceNow and Atlassian. In our approach, ServiceNow remains the authoritative system of record for intake and reporting, while IT or business teams fulfill work in Jira. This approach deviates from Atlassian’s official guidance to use Jira Service Management in your Co-Exist Strategy which we have found to introduce more Silos and friction to Requestors and Service Teams.

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Kevin Patterson

Founder | Principal Consultant
ServiceNow Atlassian
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18 January, 2025

Lansweeper's Updated JSM Asset's Integration Marketplace Application.

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Kevin Patterson

Founder | Principal Consultant
Lansweeper
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02 Dec, 2022

7 Reasons Why Atlassian Statuspage is a Must Have to Improve End User Communication

Effective communication with your end users isn't just beneficial, it's essential. Whether you're managing an IT department, external customer service, or internal business operations, clear and timely communication during incidents, maintenance, or outages is vital to maintaining trust, reducing frustration, and ensuring user satisfaction. Organizations that handle outages transparently and proactively see increased customer loyalty and reduced support load. Conversely, poor communication can quickly escalate into frustration, reduced productivity, and loss of trust.

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Kevin Patterson

Founder | Principal Consultant
StatusPage

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