IT Service Management
Jira Service Management seamlessly bridges ITSM and DevOps by providing a unified platform for collaboration, automation, and tracking across both traditional service management and modern software development workflows.
Deliver exceptional service across
IT Service Management &
IT Service Management &
Enterprise Service Management
faster & easier with Atlassian
Solutions made for Every Team
Jira Service Management is designed to cater to a diverse array of teams and use cases, offering unparalleled flexibility and scalability. Its strength lies in its ability to adapt to teams beyond traditional IT, including HR, legal, finance, and more. With customizable workflows, automation capabilities, and extensive integration options, Jira Service Management empowers teams to streamline processes, collaborate effectively, and deliver exceptional service across the organization. Whether managing incidents, fulfilling service requests, or driving continuous improvement initiatives, Jira Service Management serves as a versatile solution capable of meeting the unique needs of any team or department.
Enterprise Service Management
Jira Service Management extends its capabilities beyond ITSM to Enterprise Service Management (ESM), offering a versatile solution for streamlining processes, enhancing collaboration, and delivering exceptional service across various departments and functions within an organization.
Team Collaboration
Breakdown Silos between teams, replace inbox and spreadsheet work and task tracking. With features like shared workspaces, real-time editing, and seamless integrations, Atlassian empowers teams to work together efficiently, streamline workflows, and achieve their goals collaboratively.
Our Approach to Service Management
At Adroit ESM Solutions, we understand that truly effective IT Service Management and Enterprise Service Management require more than just Jira Service Management alone. By integrating Jira Service Management, Jira, Confluence, and Statuspage, our approach provides a unified, scalable, and collaborative platform that addresses the full spectrum of service management needs.
Jira Service Management
Jira Service Management acts as your unified service hub, providing ITIL4 aligned workflows, automation, and a self-service portal that streamlines both IT and enterprise-wide service requests. Its asset management and configuration capabilities enable quick issue diagnosis, enhanced service visibility, and effective compliance.
Jira
Jira bridges your service desk with development teams, allowing efficient tracking and resolution of issues requiring software intervention. By seamlessly linking support tickets with development work, Jira enhances collaboration, accelerates change implementation, and provides visibility into development efforts for rapid problem resolution.
Confluence
Confluence empowers teams with centralized knowledge management, enabling rapid access to documentation, knowledge base articles, and standard operating procedures directly from your service portal. By fostering self-service and knowledge sharing, Confluence significantly reduces support load and enhances overall organizational efficiency.
StatusPage
Statuspage provides transparent, proactive incident communication, keeping your customers and employees informed during outages, scheduled maintenance, or service disruptions. By integrating directly with Jira Service Management and Jira, Statuspage reduces inbound support volume, builds trust, and ensures users always have clear visibility into service health.
Why Choose Atlassian for your Business?
Customers often choose the Atlassian Cloud platform for its seamless accessibility, effortless scalability, and hassle-free maintenance, ensuring reliable performance and allowing teams to focus on their core objectives without the burden of managing infrastructure.
-
Highly Adaptable
-
Ease of Use
-
Worldwide support
-
0K
Active Customers
-
0 +
countries with Atlassian users
-
0M
Monthly Active Users on the platform
-
0+
Million active accounts