ADROIT INSIGHTS

Practical ideas for making Atlassian work better in the real world.

Technical guides, implementation patterns, operating-model ideas, and lessons from solving real problems across Atlassian Cloud.

FEATURED INSIGHT

Guide · Service Operations

Opsgenie End of Life: Timeline & Migration Options

Opsgenie shuts down on April 5, 2027. What has changed since the original announcement, what the in-app migration moves, what still needs review, and how to prepare before scheduling your move.

Kevin Patterson8 min readLast reviewed October 2026

Read the guide

1Review
2Map
3Migrate

Alerts · On-call · Services · Incidents

EXPLORE BY TOPIC

GuideEnvironment, Health & Safety

Running EHS on Jira Service Management: A Practical Guide for Atlassian Customers

How to deliver a full Environment, Health & Safety program on Atlassian Cloud — request types, Assets, automation, and dashboards — without adding a standalone EHS platform.

PerspectiveEnterprise Service Management

ServiceNow and Atlassian ESM Can Coexist. Here’s Where Each Fits.

A co-existence strategy that leverages the strengths of both ServiceNow and Atlassian: ServiceNow as the system of record for intake and reporting, with teams fulfilling work in Jira.

GuideAssets & Configuration Management

Lansweeper + Jira Service Management Assets: Integration Guide for a Reliable CMDB

The Lansweeper integration with Jira Service Management (JSM) Assets gives IT teams a reliable, automatically populated CMDB — combining Lansweeper's deep network discovery with Atlassian's service management platform.

PerspectiveService Operations

7 Ways Atlassian Statuspage Improves Incident Communication

Clear and timely communication during incidents, maintenance, or outages is vital to maintaining trust. Seven reasons Atlassian Statuspage improves end user communication.

FROM THE WORK

The useful lessons usually come from solving something real.

Architecture & operating models

How Atlassian products, teams, services, data, and surrounding systems fit together.

Configuration & engineering

Patterns for workflows, Assets, automation, integrations, APIs, and Forge.

Service management in practice

ITSM, CSM, ESM, operations, incident response, EHS, and the processes behind them.

Platform changes in practice

New Atlassian capabilities, product changes, and what they mean in real environments.

KEEP EXPLORING

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Some of the best Insights start with a real problem from an Atlassian environment. If there’s something you’re trying to understand, design, or improve, let’s talk.

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