MANAGED ATLASSIAN SERVICES

Keep the platform moving after the project ends.

Managed Atlassian Services gives your team ongoing access to senior Atlassian expertise for the work that doesn’t justify another project—but still needs to get done well.

AFTER GO-LIVE

The project is finished. The platform isn’t.

A successful implementation creates a working environment—not a static one. Teams change. Atlassian releases new capabilities. Automations need adjustment. Assets models evolve. Integrations change. New requirements appear. And the improvement backlog never really disappears.

Both models begin with a delivered project. Project by project then has gaps until the next project or SOW; continuous stewardship keeps ongoing work moving without a break.

Project by project

  1. Project delivered
  2. Quiet gap (gap, no active work)
  3. Needs accumulate (gap, no active work)
  4. New project / SOW
  5. Project delivered
  6. Repeat

Continuous stewardship

  1. Project delivered
  2. Small changes
  3. Governance
  4. Optimization
  5. Integration
  6. Expansion
  7. Continuous improvement

Not every meaningful platform change needs to become another standalone project.

ONGOING PLATFORM STEWARDSHIP

Keep today’s environment healthy while making tomorrow’s better.

Four connected stewardship areas around the Atlassian platform: Operate, Govern, Improve and Extend.
  1. Operate

    Handle the ongoing configuration and platform work required to keep Atlassian useful day to day.

    • Configuration changes
    • Workflow adjustments
    • User and access changes
    • Assets upkeep
    • Troubleshooting
    • Automation monitoring
  2. Govern

    Keep changes intentional, supportable, and aligned with the architecture of the platform.

    • Standards & configuration hygiene
    • Permissions & access patterns
    • Architecture decisions
    • Release / change coordination
    • Platform health reviews
    • Technical debt management
  3. Improve

    Turn the improvement backlog into steady progress rather than another future cleanup project.

    • Process refinement
    • Reporting improvements
    • Automation opportunities
    • Adoption improvements
    • Backlog prioritization
    • Continuous optimization
  4. Extend

    Engineer new capabilities when the organization’s needs move beyond routine configuration.

    • Integrations
    • APIs
    • Forge extensions
    • New workflows
    • New business teams
    • Emerging Atlassian capabilities

THE WORK BETWEEN PROJECTS

Small enough to handle continuously. Large enough to matter.

Most Atlassian environments accumulate a steady stream of work that is too important to ignore but too fragmented to justify a new SOW every time. Managed Services gives that work a home.

Representative work flows into a shared Managed Improvement Backlog, which runs through a cycle of Review, Prioritize, Deliver, Validate and Improve, then returns to the backlog.

Incoming platform work

  • Workflow change
  • New automation
  • Assets refinement
  • Reporting request
  • Integration update
  • Permission / governance decision
  • New request type
  • Technical debt
  • Platform release impact
  • New team or process
Managed Improvement Backlog
  • Priority
  • Value
  • Risk
  • Effort
  1. Review
  2. Prioritize
  3. Deliver
  4. Validate
  5. Improve

Engagement boundaryProject-sized work can still be separated into a dedicated SOW when appropriate.

LEVELS OF INVOLVEMENT

Choose the level of involvement your team actually needs.

Not every organization needs the same kind of ongoing help. The engagement can range from regular senior guidance to hands-on platform ownership and embedded delivery capacity.

Advisory

Senior guidance · Your team executes

Senior guidance for a capable internal team that wants experienced Atlassian judgment close by.

Typical focus

  • Architecture guidance
  • Governance review
  • Backlog prioritization
  • Solution design
  • Platform health review
  • Release / roadmap guidance

Best fit

Your team can execute much of the work but benefits from regular senior architecture and platform guidance.

Managed

Shared ownership · Adroit delivers ongoing work

Ongoing hands-on administration, engineering, optimization, and platform stewardship.

Typical focus

  • Configuration and administration
  • Automation maintenance
  • Assets refinement
  • Integrations
  • Reporting
  • Governance
  • Improvement backlog delivery
  • Continuous optimization

Best fit

Your Atlassian platform matters, but your internal team does not have the capacity or specialist depth to operate and improve it consistently.

Embedded

Integrated capacity · Adroit works inside your rhythm

Recurring senior Atlassian capacity integrated closely with your team and operating rhythm.

Typical focus

  • Deeper recurring delivery capacity
  • Architecture and engineering
  • Backlog ownership
  • Cross-team initiatives
  • Platform roadmap execution
  • Integrations and extensions
  • Continuous improvement
  • Stakeholder coordination

Best fit

You effectively need part-time senior Atlassian capacity without adding another full-time specialist to the organization.

Different fits, not maturity levels. Choose the one that matches how your team works today.

WHEN IT FITS

You may not need another project. You may need continuity.

Good fit when

  • Your internal team is capable but stretched.
  • Valuable platform work keeps accumulating between projects.
  • You need senior architecture guidance plus hands-on delivery.
  • Configuration, automation, integrations, and governance need ongoing attention.
  • You want someone who already understands the environment to stay involved.

This is not

  • Tier 1 application support
  • A generic Jira administration queue
  • 24/7 operational monitoring
  • A revolving pool of junior consultants
  • Unlimited project work hidden inside a support plan

KEEP THE RELATIONSHIP MOVING

Stop restarting the relationship with every project.

Keep senior Atlassian expertise close to the platform as it evolves—and give the work between projects a consistent place to get done.

Talk to Adroit about Managed Services