ADROIT ESM SOLUTIONSSupport

ATLASSIAN SYSTEM OF WORK

Put the System of Work into practice with the platform you already have.

Adroit helps organizations connect goals, planning, delivery, operations, knowledge, and AI using Atlassian’s System of Work principles—starting with the capabilities that solve the operating problem and adding more specialized strategy tooling when the organization needs it.

Talk to Adroit Explore the approach

THE SYSTEM OF WORK

The principles matter more than the product list.

Atlassian’s System of Work is a way of connecting how teams align, plan, execute, share knowledge, and use AI—not simply a bundle of applications.

Four principles connected to one centre, Connected Work: goals and outcomes, plans and work, knowledge and context, and AI-enabled teamwork, each reinforcing the others.
  1. Goals / outcomes

    Align work to goals

    Make priorities visible and connect day-to-day work to the outcomes the organization is trying to achieve.

  2. Plans / work

    Plan and track work, together

    Create shared understanding of what is being delivered, why it matters, who owns it, and how work is progressing.

  3. Knowledge / context

    Unleash collective knowledge

    Make decisions, context, documentation, and learning available where teams actually work.

  4. AI-enabled teamwork

    Realize the full power of AI teammates

    Use shared work and knowledge context to make AI useful across teams rather than isolated inside individual tools.

A PRACTICAL STARTING POINT

You don’t need every Atlassian product to start working as one system.

Many organizations already own most of the capabilities they need. The opportunity is to connect them intentionally around shared goals, work, services, knowledge, and operating practices.

Four operating stages. Align: Goals and Projects. Plan and Build: Jira. Operate: Jira Service Management and Assets. Learn and Improve: no product; outcomes, retrospectives and service insight feed the next cycle. Confluence and Loom are shared across all four stages. Rovo is a shared intelligence layer across the whole model.

  1. Align

    GoalsProjects

    Align outcomes, initiatives, ownership, and progress.

  2. Plan & Build

    Jira

    Plan and deliver work across teams.

  3. Operate

    Jira Service ManagementAssets

    Connect services, requests, incidents, assets, and operational context.

  4. Learn & Improve

    Outcomes, retrospectives and service insight feed the next cycle.

ConfluenceLoom

Capture and share knowledge, decisions, and working context.

Rovo

Search, understand, and act across the connected environment.

Shown in their primary role. These capabilities work across stages.

Start with what supports the operating model. Add capability when the need appears.

FROM INTENT TO OUTCOME

Connect the way the business decides, builds, operates, and learns.

An operating cycle: Align, then Plan and Build, then Operate, then Learn and Improve. Learn and Improve feeds the next Align cycle. Rovo runs across all four stages as an intelligence layer, on a shared Teamwork Graph context foundation.
Rovo · intelligence across every stage

  1. Align

    Connect priorities, goals, and work.

    • Goals
    • Projects
    • Ownership
    • Measurable outcomes

  2. Plan & Build

    Turn priorities into coordinated delivery.

    • Planning
    • Delivery
    • Dependencies
    • Collaboration

  3. Operate

    Keep services, systems, and teams running with context.

    • Services
    • Incidents
    • Assets
    • Ownership
    • Operational work

  4. Learn & Improve

    Turn knowledge, outcomes, and operational experience into better decisions.

    • Knowledge
    • Retrospectives
    • Improvements
    • Measured outcomes
Teamwork Graph · shared context across work, people, and knowledge

RIGHT-SIZED BY DESIGN

Start with the operating need. Add strategy depth when the organization needs it.

The System of Work does not have to begin with the most complex enterprise architecture. Adroit starts with the organizational problem, connects the capabilities already available, and introduces more specialized strategy and portfolio tooling when scale, governance, planning, or workforce needs require it.

Practical System of Work foundation

Start here
Operating need
  • Connected team-level work
  • Multi-team coordination
GoalsProjectsJiraJira Service ManagementAssetsConfluenceLoomRovo

A strong foundation for connecting goals, work, services, operations, knowledge, and AI across many organizations.

  • Align work to goals
  • Improve cross-team visibility
  • Connect business, development, and operations
  • Create shared knowledge and context
  • Establish common operating practices
Add when scale requires it

Strategy depth

Operating need
  • Enterprise strategy and portfolio planning

Useful when portfolio, governance, or workforce planning must coordinate across many teams.

  • Portfolio and investment planning
  • Enterprise strategic planning
  • Workforce planning
  • Strategy governance
  • Large-scale dependency management
  • Executive portfolio visibility

Atlassian’s Strategy Collection adds specialized capabilities for enterprise strategy, portfolio, governance, and workforce planning.

Use the appropriate layer for the operating problem and organizational scale.

HOW WE DELIVER SYSTEM OF WORK

Connect the operating model before expanding the toolset.

  1. Discover

    Understand strategic priorities, current work practices, products, data, ownership, governance, and where teams lose context.

    Current-state map

  2. Align

    Define goals, projects, relationships, teams, ownership, and how business priorities connect to execution.

    Operating model

  3. Connect

    Link planning, delivery, service operations, Assets, knowledge, and surrounding systems into one coherent model.

    Connected platform

  4. Adopt

    Establish working practices, governance, communication rhythms, training, and organizational change so teams can use the model consistently.

    Working practices

  5. Evolve

    Measure effectiveness, refine the operating model, add capability where it creates value, and introduce strategy depth when required.

    Improvement roadmap

PROOF OF VALUE

Not ready to redesign the entire organization at once? Prove the model first.

A focused System of Work Proof of Value lets a small group of teams connect goals, delivery, operations, and knowledge around a real business outcome before committing to broader organizational change.

  1. Select

    Choose one meaningful cross-team outcome or value stream.

  2. Connect

    Model goals, work, services, ownership, knowledge, and key relationships using the existing Atlassian environment.

  3. Operate

    Run real work through the model with the participating teams.

  4. Measure

    Evaluate visibility, coordination, friction, adoption, and where additional capabilities would add value.

  5. Decide

    Use the evidence to determine what should scale, change, or remain intentionally simple.

What you leave with

  • Working reference model
  • Adoption findings
  • Architecture recommendations
  • Expansion roadmap
Talk to Adroit about a Proof of Value

Let's solve the interesting one.

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